Kolbe Academy seeks a Technical Support Representative who will report to the Educational Technology Manager and will provide direct technical support to our students, families, faculty, and staff.

Kolbe Academy is looking for a candidate that can act as the initial point of contact for our students and families with technical questions or problems and assist in a friendly and patient manner. The ideal candidate will have experience providing technical support in a professional environment. Technical Support Representatives should be able to learn new systems quickly, troubleshoot technical problems, research solutions, and communicate effectively. Our students’ success is our ultimate priority; ensuring our software systems function well for our students and families furthers this mission.

Ideal Candidate

  • Passion for educational technology and Catholic Education.
  • Experience working remotely as part of a team.
  • Comfortable working in and assisting others through company help desk software and remote access tools.
  • Experience working with different operating systems, including Windows and macOS.
  • Experience supporting and training others in the use of technology.
  • Strong time-management skills and the ability to multitask.

Minimum Qualifications

  • High school diploma.
  • Industry certification or relevant work experience.

Job Requirements

  • Staff the help desk according to the team’s support schedule (live support is 8:30-4:30 ET).
  • Resolve open technical issues in our help desk software.
  • Training others in Kolbe Academy’s software systems, including live guidance and by writing support center articles.
  • Appointments with families outside of scheduled help desk hours may be necessary.
  • Work outside of regular school hours may be necessary at times during implementations, maintenance, and start of school.
  • Other duties supporting Kolbe Academy’s software systems, as assigned.
  • Position does not require relocation.

Salary and Benefits

  • The position is hourly and is competitive based on local market rates of the candidate. Kolbe Academy offers health, dental, vision, life insurance (with AD&D), 403b as well as a very robust Company Holiday Program and Paid Leave Policy.

Kolbe Academy is a private, Catholic home school program offering a classically-based education based on Ignatian principles and the principle of subsidiarity. Kolbe has been educating and forming young minds and souls since 1980.

Apply Now